Clayton Heights Care Community
18788 71st Avenue
Surrey, BC V4N6L9
Fraser Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Clayton Heights Care Community is a long-term care facility in Surrey, BC with 131 beds, operated by Park Place. The facility provides 3.36 funded direct care hours per resident day. It has a 4.7 out of 5 Google rating based on 20 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Clayton Heights Care Community receives consistently positive reviews from families, with particular praise for staff friendliness and professionalism. The facility is described as beautiful and well-maintained, with residents reportedly settling quickly into their new environment. Multiple reviewers highlight specific staff members and note that their family members feel safe, comfortable, and well-cared for.
Sentiment by Topic
What families appreciate
- +Staff are friendly, kind, calm and always quick to offer assistance
- +Paige (client services coordinator) is very professional, efficient and knowledgeable
- +Facility is beautiful, warm, welcoming and immaculately maintained
- +Residents feel comfortable, safe and settled quickly in their new environment
- +Staff members greet visitors and make positive personal connections with residents and families
Frequently Mentioned
Recent Reviews
Response from the owner
Owner response
Response from the owner 9 months agoThank you, Benjie! We're thrilled to see your 5-star rating.
Friendly staff who take very well care of their patients
Owner response
Response from the owner 11 months agoWe're thrilled to hear your positive feedback, Kristina! Our team is dedicated to providing the best care for our residents. Thank you for your kind words.
My Grandmother has been here for almost 7 years. The staff has been wonderful.
Owner response
Response from the owner 11 months agoIt's great to hear from you, Christopher! We're thrilled to know your grandmother has been enjoying her time with us for the past 7 years. Our staff will be pleased to hear your positive feedback. Thank you for sharing!
Response from the owner
Owner response
Response from the owner a year agoHi, Van. We appreciate the rating, and are glad we could provide you with a positive experience!
We had a very welcoming experience the minute we walked through the front doors at Clayton Heights. Paige, the client services coordinator, is very professional, efficient and knowledgeable. She assisted with many of the first steps which made the move a pleasant experience. We met many of the s...
Owner response
Response from the owner a year agoHi, Mary-ann. We are thrilled to learn that you had a positive experience with us!
A beautiful facility - warm, welcoming and immaculately maintained. Much more importantly, the staff have all been wonderful with our Dad. Staff are kind, calm and always quick to offer assistance. It’s been less than 2 months, but our Dad seems settled and “at home”. His response when family leave...
Owner response
Response from the owner a year agoThank you so much for your kind words, Melody. We really appreciate you taking the time out to share your experience with us. It means so much to our whole team. Cheers, Clayton Heights Care Community
Response from the owner
Owner response
Response from the owner a year agoHi, Alan. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Nice place, beautiful and well kept.
Owner response
Response from the owner a year agoHi, Susan. Thanks for taking the time to share your positive experience. We truly appreciate it!
The move was very positive for my Mom. We weren't aware of this wonderful home until mom needed urgent placement. We quickly realized how lucky we were as the staff has been so wonderful and kind. Plus it's a beautiful home and location
Owner response
Response from the owner a year agoHi, Heather. We are thrilled to learn that you had a positive experience with us!
A very caring and safe environment for our mother. <3
Owner response
Response from the owner a year agoHi, Sherry. We are thrilled to learn that you had a positive experience with us!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
Phone and website are also shown at the top of this page. Click “Contact” above to call, email, or visit their site.