Chemainus Health Care Centre
9909 Esplanade Street
Chemainus, BC V0R1K1
Vancouver Island Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Chemainus Health Care Centre is a long-term care facility in Chemainus, BC with 75 beds, operated by Vancouver Island Health. The facility provides 3.44 funded direct care hours per resident day. It has a 3.5 out of 5 Google rating based on 53 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Chemainus Health Care Centre receives mixed reviews with praise for quick appointment times and efficient processing, but significant concerns about diagnostic care quality and staff professionalism. One reviewer documented a serious case where a doctor dismissed post-collision trauma symptoms and refused imaging, which later revealed cervical spine damage after a 10-month delay. Other complaints include 6-hour wait times and unprofessional staff conduct.
Sentiment by Topic
What families appreciate
- +Staff were pleasant, efficient and professional
- +Seen by doctor within 25 minutes on a Saturday
- +In and out in 90 minutes
- +Lab workers are very professional and efficient
- +Kind and caring care provided
Common concerns
- -Doctor dismissed post-collision symptoms as imagination despite serious neurological signs
- -Doctor refused X-ray imaging based on unfounded assumption, delaying diagnosis of cervical spine damage
- -Extremely long wait times of 6 hours reported
- -Staff displayed arrogant and unfriendly behavior
- -Nurse observed rolling eyes at doctor in front of patients
Frequently Mentioned
Recent Reviews
Dr. Derek Sargent told me that based on all the symptoms I developed after surviving a 90km/h+ head-on collision by a drunk driver—neck pain, head and forehead swelling, reduced sensation on one side of the body, hip pain with tingling, consistent numbness in my left toe, left body cold when another...
So impressed with Chemainus urgent care. Received excellent care from all of the staff and was in and out in 90 minutes.
Arrived right after opening and was seen by a very kind doc within 25 minutes on a Saturday. The staff were all pleasant, efficient and professional. If you need something attended to promptly and don’t want to brave hospital emergency waiting rooms and times, I would highly recommend going here and...
Lab workers are very professional and efficient.
Extremely long wait time..6 hours normal...and very arrogant unfriendly staff..Better care at Ladysmith..Saw a nurse roll their eyes at a doctor regarding another patient. I feel these individual need to remember they work for us..and we pay through our tax to give them jobs to serve us with care. ...
Had a similar bad experience with a rude nurse like the last poster. Her nametag was Samara or maybe it was Samantha.
Everyone was very kind, caring and professional. The care was excellent.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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