Chartwell Crescent Gardens
1222 King George Boulevard
Surrey, BC V4A9W6
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Chartwell Crescent Gardens is a long-term care facility in Surrey, BC with 75 beds, operated by Chartwell Retirement Residences. The facility provides 3.36 funded direct care hours per resident day. It has a 4.9 out of 5 Google rating based on 64 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Chartwell Crescent Gardens receives overwhelmingly positive reviews praising staff for genuine compassion and personal attention to residents. Reviewers consistently highlight quality meals, diverse activities, clean facilities, and effective communication with families. One negative review describes the facility as dirty, contrasting sharply with the preponderance of accounts praising cleanliness and maintenance.
Sentiment by Topic
What families appreciate
- +Staff members consistently demonstrate genuine compassion and personal connection with residents, joking, dancing, and hugging with them
- +Care team communication with families is prompt and exceptional, especially during health concerns and end-of-life situations
- +Spacious, clean rooms that feel like living spaces rather than hospital rooms, with large bathrooms for showering and toileting
- +Diverse daily activities and social programs including music performances, seasonal events, bus outings, games, and organized fitness activities
- +Staff recognize residents by name immediately and maintain attentiveness through regular check-ins both for care purposes and emotional connection
Common concerns
- -Facility described as awful, dirty, and disgusting
Frequently Mentioned
Recent Reviews
Hi, My name is Jack Hille.My wife and I have been at Crescent Garden for almost two years. We're very familiar with Chartwell. Before moving into Crescent Garden we were residents at Chartwell Retirement Residence Imperial Place for four years. My wife needed full care so we relocated to Crescent Ga...
I am so thankful for the staff and community at Crescent Gardens! My mom has lives in the long-term care community. The staff is absolutely amazing. The daily routines help create stability and peace of mind, and include a variety of fun activities. The meals are delicious! Special music performan...
Owner response
Response from the owner a week agoThank you for your heartfelt review, A P! We're thrilled to hear about your mom's positive experiences and the connections she's made with our team. It's wonderful to know that our efforts to create a caring and engaging environment are appreciated. Your gratitude means a lot to us!
Response from the owner
Owner response
Response from the owner a week agoThank you for your five-star rating, Jacob! We appreciate your support and are glad to hear you had a positive experience with us. Your satisfaction means a lot, and we look forward to continuing to serve you well.
Our mother began her 3+ years, longterm care journey in September 2022, until she passed away in October 2025. During that time we found the nurses, care aides and all the other professional support staff to be compassionate, responsive and respectful in their personal care of our mother. Dr Samoil...
Owner response
Response from the owner 3 months agoThank you, Norm, for sharing such heartfelt feedback. We’re truly grateful for your kind words about our dedicated team and the supportive environment we strive to create. It’s wonderful to hear how much your mother enjoyed her time with us. Your recommendation means a lot to our community.
You won't find a care home with staff who are kinder, more attentive or loving towards the residents. My grandma lived out her last few years at crescent gardens. Staff saw her transition from independent living to the care floor in a compassionate, supportive way. Staff were attentive and checke...
Owner response
Response from the owner 4 months agoThank you, Lori! We're thrilled to hear about your grandma's positive experience. Our dedicated staff strives to create a loving and supportive environment, and it's wonderful to know they made such a difference in her life. We appreciate your kind words about our residence and its atmosphere.
This is a Long Overdue Shoutout of Praise. The Building Maintenance Dept. Of Ben Jones (Mgr.) and his partner Kurtis Notting have repeatedly time and again been to Our rescue from …
Owner response
Response from the owner 4 months agoThank you, John! We're thrilled to hear such wonderful feedback about Ben and Kurtis. Their dedication and positive attitude truly make a difference in our community. We appreciate your kind words and are glad to know they’ve been there for you. Your support means a lot!
It is a awful and dirty place !! Disgusting Don’t put your parents here
Owner response
Response from the owner 4 months agoHi Shirly, We want to understand more about your experience. May I ask you to please get in touch with me at spaler@chartwell.com? Thanks so much, Simone Paler , General Manager, Chartwell Crescent Garden.
The nurses and staff at Chartwell Crescent Gardens brought joy to my mother's life right up to the last day. Teresa lived in the Retirement Community for about six years - five in assisted living and a little more than one year in long term care. She was treated with dignity, respect and friendship....
Owner response
Response from the owner 3 months agoThank you for sharing such heartfelt feedback, GliderBoy! We’re thrilled to hear that Teresa experienced joy and compassion during her time with us. Our team is dedicated to creating meaningful connections and ensuring every resident feels valued. Your kind words truly inspire us to keep doing what we love!
Great facility with friendly stuff and well developed interactive programs.
Owner response
Response from the owner 6 months agoThank you, Mira! We’re thrilled to hear you enjoyed our facility and programs. Our team works hard to create a welcoming environment, and your feedback means a lot. We look forward to continuing to provide great experiences for everyone!
I first heard about Chartwell through my sister, and what struck me most was how happy she was after joining. Coming straight from a 42-year career, I noticed a genuine joy in her that she hadn't found in other places. That really stood out to me. I moved in myself at the age of 67, and from the mo...
Owner response
Response from the owner 9 months agoGail, thank you for sharing your wonderful experience! We're thrilled to hear that you felt welcomed and at home right away. It's great to know our teams' dedication and the quality of our food and activities have made such a positive impact on your life. Welcome to the family!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
Phone and website are also shown at the top of this page. Click “Contact” above to call, email, or visit their site.