Cerwydden Care Centre
3243 Cowichan Lake R
Duncan, BC V9L4B8
Vancouver Island Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Cerwydden Care Centre is a long-term care facility in Duncan, BC with 56 beds, operated by Park Place Seniors Living Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 4.4 out of 5 Google rating based on 27 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Cerwydden Care Centre receives consistent praise for its caring and professional staff who form strong relationships with residents, though reviewers note a recent decline in service quality. The facility offers a warm atmosphere with pleasant grounds and good food, but faces significant staffing shortages on weekends and holidays, and has reduced recreational programming. While families report high resident satisfaction, at least one long-term family member raises concerns about whether current staffing levels support compliance with care standards.
Sentiment by Topic
What families appreciate
- +Staff are described as angels, loving, caring, professional, compassionate, and empathetic
- +Residents have thrived and become happy after moving to the facility
- +Staff have become like family to residents over time
- +Beautiful outdoor gardens and patios
- +Good quality food and warm, cheerful atmosphere
Common concerns
- -Significant staff shortages, especially on weekends and statutory holidays
- -Deterioration in level of care over the past four years
- -Insufficient recreational activities and no bus outings available
- -Insufficient recreational staff to meet resident needs
- -Concerns that Long Term Care Health Standards and Residential Care Regulations may not be fully met
Frequently Mentioned
Recent Reviews
Response from the owner
Owner response
Response from the owner 5 months agoThank you, Gurmanjit, for the 5-star rating! We're thrilled to know you had a positive experience with us.
Wonderful place with top notch staff
Owner response
Response from the owner a year agoHi, Lisa. We are thrilled to learn that you had a positive experience with us!
Response from the owner
Owner response
Response from the owner a year agoHi, Gail. Your feedback is highly appreciated. Thank you so much for the review!
The staff are Angels. Quality care for my mum until she passed. Great care provided, awesome food. Good activities and people who care very much. I am so grateful for Cerwydden and their care for my mum.
Owner response
Response from the owner a year agoHi, Rick. Thank you so much for leaving us a stellar review!
Cerwydden has wonderful , caring and professional staff that work there . They provide a warm and cheerful atmosphere . My mother has been living here for the past year and has thrived under their care .
Owner response
Response from the owner a year agoHi, Lana. Thanks for taking the time to share your positive experience. We truly appreciate it!
Seamless transfer. Staff all very welcoming and helpful. Good orientation. Room very nice and ready.
Owner response
Response from the owner a year agoHi, Connie. Thank you so much for leaving us a stellar review!
This facility is lovely and the staff are amazing ! My loved one has been in care for 2 years and staff have become like family. They are professional, compassionate, empathetic, loving , knowledgeable and treat my loved one like a family member . I cannot speak highly enough about this facility and...
Owner response
Response from the owner a year agoHi, D. We are thrilled to learn that you had a positive experience with us!
Response from the owner
Owner response
Response from the owner a year agoHi, Phillip. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Great
Owner response
Response from the owner a year agoHi, Andrew. Thank you so much for leaving us a stellar review!
Very nice place and supportive and caring staff. My mum who was always hesitant to go to seniors home, is now enjoying her stay and has made friends.
Owner response
Response from the owner 2 years agoThank you so much for your kind words, Khush. We really appreciate you taking the time out to share your experience with us. It means so much to our whole team. Cheers, Cerwydden Seniors Community
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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