Casa Mia
1920 SW Marine Drive
Vancouver, BC V6P6B2
Vancouver Coastal Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Casa Mia is a long-term care facility in Vancouver, BC with 90 beds, operated by Maureen McIntosh. The facility provides 3.36 funded direct care hours per resident day. It has a 4.5 out of 5 Google rating based on 37 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Casa Mia receives polarized reviews with most praising the facility's cleanliness, activities, and frontline staff warmth and professionalism. However, several reviewers report significant concerns about management responsiveness, with specific complaints about rudeness during inquiries and poor communication. Families who had residents in care generally report satisfaction, while those attempting to inquire about services describe frustration with administrative interactions.
Sentiment by Topic
What families appreciate
- +Exceptional care and dignity for residents
- +Staff friendly, helpful, and genuinely enjoy their work
- +Clean, bright, and welcoming facility with villa-like feel
- +Vibrant activities and engaging social environment
- +Strong capability in dementia and specialized care
- +Professional staff members Annie and Holly went above and beyond
Common concerns
- -Owner/operator described as rude and arrogant
- -Business director unfamiliar with memory care services and dismissive
- -Poor phone communication with transfers to voicemail and disconnections
- -Claims that residents' and families' rights are removed once admitted
- -Described as having a cold atmosphere despite beautiful appearance
Frequently Mentioned
Recent Reviews
excellent
My aunt Eunice was there for over a year and let me tell you...she was looked after with exceptional care and dignity. The staff were always friendly and helpful, and I was very impressed with the management who worked with me regularly and kept me feeling confident in having "Eunie" at this nursing...
Casa mia is an excellent place for elderly, Standard of health care , physical therapy,capacity of staff to care for elderly with dementia,Caring staff , willingness to carry out of request , friendliness, Cleanliness of the building , and the DOC are very great and helpful,she's very friendly to ev...
Owner response
Response from the owner a month agoThank You for your kind review.
This place looks beautiful and that is where it ends. The owner/operator is rude and arrogant. The place has no soul and has the coldest atmosphere. I was very happy to get my mother in law out of there. If you love your parent do not place them at Casa Mia.
The facility is always so clean, bright, and welcoming; it truly feels like a home, not an institution. I am impressed with the vibrant activities and the engaging social environment you've created. The patience and kindness shown to residents is outstanding. 👍! I'm pleased to recommend Casa Mia fo...
I’ve had a wonderful experience with Casa Mia. The atmosphere is warm and welcoming, and it’s clear that the staff genuinely enjoy what they do. Everyone is consistently kind, positive, and a pleasure to be around.
Fantastic facility and very friendly, professional staff. Annie and Holly were outstanding in helping us get sorted out and feel beyond welcome. This place has a villa feel to it with all the supports of a great care home. Amazing! Thank you Annie for making our mom and our family feel so welcom...
Owner response
Response from the owner 2 years agoWalter, We are so happy that Annie and Holly made you all feel welcome at Casa Mia :-) Thank you so much for your kind review.
This place takes such amazing care in all that they do
I inquired about memory care for my Dad with Alzheimer’s. The business director didn't know what that was, was rude and transferred me until I eventual got disconnected. When I called back I was transferred to voicemail. Felt like they don't know what’s going on and that they don't care. Be aware.
Owner response
Response from the owner a month agoChris, I am sorry to hear about your experience. It is never our intention to be rude or to drop calls. If you would like to speak with me about this please call back and ask to be connected with Gavin. Alternatively ask to speak with our Director Annie Kinamore. Sincerely, Gavin McIntosh VP
Unfortunately one place I definitely would not recommend. Its all a facade. Once your loved one is residing at Casa Mia there Rights and yours are Gone. They will belong to Casa mia .
Owner response
Response from the owner a month agoHelen, I am sorry to read this review. We maintain a resident bulk of rights to ensure that all residents are treated with dignity and respect. We would be happy to discuss any concerns you might have. Please call and ask to be out through to myself. Cheers, Gavin
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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