Cairnsmore Place
250 Cairnsmore Street
Duncan, BC V9L4H2
Vancouver Island Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Cairnsmore Place is a long-term care facility in Duncan, BC with 110 beds, operated by Vancouver Island Health. The facility provides 3.38 funded direct care hours per resident day. It has a 4.2 out of 5 Google rating based on 17 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Cairnsmore Place receives mixed feedback. Reviewers consistently praise the staff's helpfulness and care quality, with families reporting improved peace of mind. However, a significant concern is the facility's poor management of residents' personal items, specifically the loss of multiple hearing aids with no accountability taken by management.
Sentiment by Topic
What families appreciate
- +Excellent care provided to residents
- +Staff are very helpful and caring
- +Friendly greeting staff and pleasant decorations
- +Safe environment that reduces family anxiety about nursing home care
- +Individual staff members go above and beyond (e.g., Brad's positive demeanor)
Common concerns
- -Facility has lost multiple hearing aids belonging to residents (4-5 losses reported)
- -Management takes no responsibility for lost items even when facility is at fault
- -Inadequate tracking and safeguarding of residents' personal medical devices
Frequently Mentioned
Recent Reviews
My father is there and has received excellent care. It has to be mentally and emotionally challenging for the staff, and I greatly appreciate their efforts.
2 stars for decorations and the great lady that was greeting at the door but thats it. My granny is 98 and they have lost 4 hearing aids since she went into care there and at one point she had one that was not even hers so technically they lost 5. They don't take any responsibility for lost items ev...
Owner response
Response from the owner 4 years agoHi April, we are so sorry to hear about your granny’s experience with her hearing aids. Quality health care is very important us and we appreciate you sharing these experiences. We encourage you to contact our Patient Care Quality Office, they can be reached toll-free at 1-877-977-5797 and at patientcarequalityoffice@islandhealth.ca.
This has been a really nice place for my Mom to recuperate after a fall. Nice staff,..very helpful,....she seems content and that's good with me . I can actually sleep at night knowing she is in good hands.My Mom and I especially took a shine to Brad,..and will miss his smile once she returns back h...
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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