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Long-Term CareFor-ProfitSubsidizedPrivate

Brookside Lodge

19550 Fraser Highway

Surrey, BC V3S6K5

Fraser Health

This facility offers both government-subsidized and private-pay spaces. Availability varies.

3.1
18 reviews
Google Maps

Brookside Lodge is a long-term care facility in Surrey, BC with 116 beds, operated by Sienna Senior Living Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 3.1 out of 5 Google rating based on 18 reviews.

Total Beds
116
Subsidized Beds
102
Operator
Sienna Senior Living

Care Types

long term caredementia care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishSpanishHindiCantonesePunjabiFilipino

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$9.21
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,940
client rate
Complaints (Year)
0
Inspections (Year)
2

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy6.0%
Percent of residents receiving recreation therapy75.2%
Percent of residents receiving occupational therapy0.0%
Percent of residents with a worsened pressure ulcer2.4%
Percent of residents with daily physical restraints2.9%
Percent of residents with falls in the last 30 days9.5%
Percent of residents taking nine or more medications46.5%
Percent of residents with four or more emergency room visits2.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis13.0%
Food prepared on-siteSingle: 106Double: 5

Reviews

3.1
18 Google reviews

Reviews reveal a divided experience at Brookside Lodge. Some families report exceptional end-of-life care and dedicated staff, while others describe serious concerns including financial mismanagement, denial of resident autonomy, lack of transparency about trust funds, and alleged failure to provide emergency intervention in a choking incident. Multiple reviewers explicitly advise against placing loved ones at this facility.

Sentiment by Topic

staff
3.5
management
1.5
overall atmosphere
2.0

What families appreciate

  • +Staff showed love and care to residents
  • +Staff treated mother with care and respect during end-of-life care
  • +Staff work hard around the clock
  • +Facility provided a peaceful home environment

Common concerns

  • -Management engaged in financial mismanagement and overcharging residents
  • -Residents denied independence to use their own bank cards or obtain receipts for purchases
  • -Management refused to disclose financial information about resident trust funds
  • -Alleged failure to provide CPR and emergency intervention when resident was choking
  • -Management denied resident wishes regarding care decisions and was manipulative

Frequently Mentioned

staff_quality (5)financial_management (3)end_of_life_care (2)resident_autonomy (2)facility_systems (1)emergency_response (1)

Recent Reviews

MF Sinclair1 month ago

If you want any say in your loved ones care dont send them to this home!!

Healing Hearts2 months ago

My grandma was in this home they treated her, my mom and dad like pieces of garbage. Stay clear!!!! They can NOT be TRUTHFUL or TRUSED. My grandma is in a new home thank God!!! So far they have been great very accommodating. This home was was literally a nightmare for our family. I woukd would give...

Crystal G9 months ago

Be aware this place is not a honest company. They do not listen to the wishes of cognative residents. Put your loved one anywhere else, not here! They are manipulative. They were caught over charging for rent and mismanaging govt funds. We caught on and started questioning everything. We were cut ...

Owner response

Response from the owner a year agoThank you for sharing your experience, we take your comments very seriously. Our number one priority, as always, is keeping everyone safe and healthy. If possible, we would like to learn more. Kindly reach out to us at inquiries@aspiralife.ca or by phone 1-866-959-4848.”

Justine1 year ago
Eun won Kang2 years ago

Thank you so much for your hard work. We are happy that my father stays at a good place now.

Jennifer Day2 years ago
Cesar Alfonso Vasquez2 years ago

My mother lived at Brookside Lodge for several years and I cannot thank the staff enough for all the love and care given to her. Staff were not only great but wonderful and always treated my mother with care and love all the time which is something I will always treasure. For people considering thi...

Owner response

Response from the owner 2 years agoHello Cesar, thank you very much for your kind words! We are honoured to have been a part of your mothers care.

Nicole Scott3 years ago

Staff works hard around the clock. I don’t have a bad thing to say about this facility

Victoria Ray3 years ago

The most frustrating keypad entry system.

BRAD D3 years ago

MIL had a CPR2 and they just watched her choke to death. They didn't do backblows they didn't try to save her. She was not supposed to eat alone (they said she signed off on it) How could she sign off when she was deemed cognitively …

Owner response

Response from the owner 3 years agoHello Brad, we are very sorry to hear of the passing of your mother-in-law. We take your comments very seriously. Our number one priority, as always, is keeping everyone safe and healthy. If you would like to provide more information, we ask that you kindly call the community at (604) 530-6595.

These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.

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