Brandt’s Creek Mews
2081 Cross Rd
Kelowna, BC V1V2G2
Interior Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Brandt’s Creek Mews is a long-term care facility in Kelowna, BC with 102 beds, operated by AgeCare. The facility provides 3.36 funded direct care hours per resident day. It has a 4.4 out of 5 Google rating based on 21 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Brandt's Creek Mews receives strong praise for nursing care quality and staff compassion toward residents, with reviewers noting excellent direct care. However, the facility faces significant criticism regarding administrative responsiveness, billing processes, and security procedures, with families reporting they must repeatedly follow up on requests and concerns.
Sentiment by Topic
What families appreciate
- +Nursing care described as OUTSTANDING by family member
- +Staff treat residents like family
- +Care standards comparable to professional HCA expectations
- +Good care of residents reported by family members
Common concerns
- -Poor administration and lack of follow-up from front support
- -Residents required to repeatedly advocate for requests to be acted upon
- -Billing issues with slow resolution and multiple excuses
- -Front door security concerns - propped open door with no staff at desk
- -Lack of accountability from administrative team
Frequently Mentioned
Recent Reviews
I have been very impressed with the care here. Very caring staff who really treat the residents like family! I am a retired HCA so I can tell you not all places reach this standard of care!
A low rating completely due to the consistent poor administration and lack of or negligent delay in follow up. Nursing care was OUTSTANDING, and certainly a priority for the unit staff. Kudos to them. Front support/ administration demonstrates lack of accountability. Lots of lip service stated, foll...
I went to visit a family friend and was a little bit worried that the front door was propped open.. was told it was broken. There was noone at the front desk to make sure that no one was coming in who wasn't there to visit.. 😔 Scary for security purposes.. …
Nice staff they take good care of my father
Just ok
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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