What type of care does Banfield Pavilion – Vancouver General Hospital offer?

Banfield Pavilion – Vancouver General Hospital is a Long-Term Care facility offering long term care in Vancouver, BC.

What is the bed capacity at Banfield Pavilion – Vancouver General Hospital?

Banfield Pavilion – Vancouver General Hospital has 143 beds, including 143 subsidized beds.

Which health authority oversees Banfield Pavilion – Vancouver General Hospital?

Banfield Pavilion – Vancouver General Hospital is overseen by Vancouver Coastal Health in British Columbia.

Long-Term CareHealth Authority

Banfield Pavilion – Vancouver General Hospital

Name: British Columbia Senior Care Facility Directory
Creator: CareCompare
License: https://creativecommons.org/licenses/by-nc/4.0/

2785 Ash Street

Vancouver, BC V5Z1M9

Vancouver Coastal Health

This facility accepts . Contact your local Health Authority to begin the assessment process.

3.3(10 reviews)

Banfield Pavilion – Vancouver General Hospital is a 143-bed long-term care home in Vancouver, British Columbia, operated by Vancouver Coastal Health. Located on the grounds of Vancouver General Hospital, the home provides complex care for older adults with higher physical and cognitive care needs. The home holds Accreditation Canada accreditation, current to November 2027. Residents have access to daily programming, communal dining, and outdoor spaces. Staff speak nine languages, including English, Mandarin, Cantonese, Punjabi, Tagalog, Japanese, and Hindi. Placement is managed through a Home and Community Care assessment — call 8-1-1 to start. Contact Banfield Pavilion – Vancouver General Hospital to ask about the residence itself.

Last verified May 12, 2026 · operator website

What families should know

Placement through Vancouver Coastal Health — publicly funded placement

Banfield Pavilion is a long-term care home on the Vancouver General Hospital campus, offering complex care for older adults with higher physical or cognitive needs. Residents live in a hospital-adjacent setting with communal dining, organized daily programming, and access to outdoor areas for fresh air and social time. Staff speak multiple languages, supporting communication for residents from diverse cultural backgrounds. Families can view this site as part of the broader hospital environment, which can help with ongoing medical needs.

Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 18, 2026

Total Beds

143

Subsidized Beds

143

Operator

Vancouver Coastal Health

Languages Spoken

EnglishFrenchMandarinJapaneseCantonesePunjabiHindiTagalogSwahili

Quality & Safety

Monthly Rate

$1,507.70 to $4,142.60

2026 BC subsidized rate

Funded Care Hours

3.9 hrs

per resident per day

Food Cost

$15.17

per resident per day

Complaints (Year)

Inspections (Year)

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy6.2%

Percent of residents receiving recreation therapy39.2%

Percent of residents receiving occupational therapy19.1%

Percent of residents with a worsened pressure ulcer2.7%

Percent of residents with daily physical restraints4.2%

Percent of residents with falls in the last 30 days12.0%

Percent of residents taking nine or more medications62.8%

Percent of residents with four or more emergency room visits1.6%

Percent of residents taking antipsychotic drugs without a diagnosis of psychosis26.7%

Food prepared on-siteSingle: 74Double: 18

Reviews

3.3

10 Google reviews

Banfield Pavilion receives mixed reviews regarding its Complex Care services at Vancouver General Hospital. While some reviewers praise the medical expertise and staff knowledge for complex care patients, multiple reviews describe serious concerns including unexplained resident injuries, inadequate staffing oversight, inexperienced recreational staff, and infection control failures. The facility appears to be dealing with resource constraints and recent downsizing that has impacted care quality and safety.

Based on Google reviews

Sentiment by Topic

staff

2.0

activities

1.0

management

3.0

overall atmosphere

1.0

What families appreciate

+Best medical care for complex care patients
+Staff are knowledgeable, helpful and kind
+Professional help for patients with complex care medical needs
+Well-connected to VGH in supportive ways
+Rare and much-needed Complex Care LTC facility

Concerns mentioned in reviews

-Recreational staff inexperienced or unable to attend to special needs patients
-Multiple incidents of physical injury to residents with no resolution or identification of perpetrators
-Patients not treated as people with emotional disconnection from staff
-Facility has downsized resulting in shared rooms and reduced oversight
-Infection control failures resulting in pneumonia and COVID transmission

Frequently Mentioned

staff_quality (4)patient_safety (2)downsizing (1)infection_control (1)facility_conditions (1)recreation_and_activities (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.