Banfield Pavilion – Vancouver General Hospital
2785 Ash Street
Vancouver, BC V5Z1M9
Vancouver Coastal Health
This facility accepts government-funded residents. Contact your local Health Authority to begin the assessment process.
Banfield Pavilion – Vancouver General Hospital is a long-term care facility in Vancouver, BC with 143 beds, operated by Vancouver Coastal Health. The facility provides 3.92 funded direct care hours per resident day. It has a 3.3 out of 5 Google rating based on 10 reviews.
Care Types
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Banfield Pavilion receives mixed reviews regarding its Complex Care services at Vancouver General Hospital. While some reviewers praise the medical expertise and staff knowledge for complex care patients, multiple reviews describe serious concerns including unexplained resident injuries, inadequate staffing oversight, inexperienced recreational staff, and infection control failures. The facility appears to be dealing with resource constraints and recent downsizing that has impacted care quality and safety.
Sentiment by Topic
What families appreciate
- +Best medical care for complex care patients
- +Staff are knowledgeable, helpful and kind
- +Professional help for patients with complex care medical needs
- +Well-connected to VGH in supportive ways
- +Rare and much-needed Complex Care LTC facility
Common concerns
- -Recreational staff inexperienced or unable to attend to special needs patients
- -Multiple incidents of physical injury to residents with no resolution or identification of perpetrators
- -Patients not treated as people with emotional disconnection from staff
- -Facility has downsized resulting in shared rooms and reduced oversight
- -Infection control failures resulting in pneumonia and COVID transmission
Frequently Mentioned
Recent Reviews
The changes at this place are horrible prior to before: the recreational staff members in the past was knowledgeable, empathetic and provided support to the residents at Banfield. I understand things change hence the latter a new-wave of recreational staff members who are either inexperienced or don...
They really don't connect with patients or worry about them as people. I know they have downsized recently and so the few patients that are left are sharing rooms. However, nothing is being done for physical safety. My grandma is there and within the last few weeks we have gotten multiple notificati...
Banfield Pavilion offers Complex Care and has the best staff and medical care you can imagine! All the staff are very knowledgeable, helpful and kind and provide professional help for adult patients with complex care medical needs regardless of their age. The building itself is old and would benefi...
Please don’t send your loved one here. My mother went within 2 months from difficulty walking but still talking, eating communicating to being able to do none of these. She contracted pneumonia and then Covid from one of the staff and died …
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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