Arbutus Care Centre
4505 Valley Drive
Vancouver, BC V6L2L1
Vancouver Coastal Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
Arbutus Care Centre is a long-term care facility in Vancouver, BC with 156 beds, operated by AgeCare. The facility provides 3.36 funded direct care hours per resident day. It has a 3.2 out of 5 Google rating based on 17 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
Arbutus Care Centre receives mixed reviews with strong praise for staff care quality and facility cleanliness, but consistent criticism regarding food quality and management responsiveness. Recent management changes appear to have improved programming and family communication, though some reviewers report ongoing staffing challenges during peak periods and limited community outings.
Sentiment by Topic
What families appreciate
- +Staff demonstrate genuine affection and care for residents
- +Facility is spotlessly clean with well-maintained gardens
- +Care workers are kind, helpful, and have residents' best interests at heart
- +Varied programming including concerts, dancing, and sports events
- +Central location in quiet, accessible Vancouver neighbourhood with parking
Common concerns
- -Food quality is bland and unappetizing, particularly minced food texture
- -Management disorganization and poor communication with families
- -Insufficient staffing on long weekends and holidays
- -Lack of outdoor outings and community trips post-COVID
- -Cleanliness issues including unclean dishes and pest problems reported
Frequently Mentioned
Recent Reviews
Very good service
My mom has been with Arbutus for 10 months now. Most of the care workers a very kind and helpful. This is a very large facility, once long ago a hospital. There are 2 floors with about 4 wings. The food like many long term care is bland. They encourage you to bring our buy food for your family. On l...
I do not live close by but try and make a trip as often as possible and the staff are always the best! They seem to always to have the patients best interests at heart. Truly left feeling like my loved one was well taken care of. Will for sure recommend this facility.
The New Management is rather Disorganized and Does have Challenges Cooperating with Family Members of the Senior Residents !!* The Staff and RN team in general are Friendly and Cooperative *** The facility itself very Clean plus provides lovely well maintained Gardens for the Residents during the wa...
It is terrible place specially the new Managment non organized My dad passed away there in July 22 and there was some outstanding money we didn’t get it back yet because of carelessnesses of new account guy his name is pemo Never b Put your love one there mouses running around all the time not clean...
Owner response
Response from the owner 3 years agoHello Aziz, We take allegations of this matter very seriously. If you wish to discuss your concerns further, please contact our Support Office at 1-877-929-9222 or email info@reveraliving.com
As a geriatric community nurse myself, I was quite anxious when it came time for my elderly Mother to enter into long term care. After an initially bad experience at another Vancouver care facility (which I won't name), I can't begin to …
Owner response
Response from the owner 3 years agoBuffy, Thank you for taking the time to write this wonderfully detailed review about the level of care at Arbutus! We are very happy to hear that you were able to find the care your loved one needed here and we appreciate the trust you have put in us. We strive to be the best at providing such important care to all our residents and will pass on your kind words to our staff members!
Great and friendly staff. Recently there's been quite a few changes within the management core - very receptive of family's inputs and willing to make modifications upon request. As for the food - it is not independent living, so minced food is definitely not appetizing but reduces the likelihood of...
It is an agonizing decision to put a family member in a care home so you want to pick the right home. Arbutus Care Home is beyond my best expectations. You won't find more caring and dedicated staff, from the care workers to the administrative staff. I spend a lot of time at the home and can see ...
Owner response
Response from the owner 6 years agoHi Donna, Thank you for taking the time to share your wonderful review of Arbutus Care Centre. We appreciate your kind words regarding our staff and their commitment to respect, integrity, compassion and excellence! It is our honour to be a part of your family member's life. Have a wonderful day!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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