AgeCare Royal City
77 Jamieson Court
New Westminster, BC V3L5P8
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
AgeCare Royal City is a long-term care facility in New Westminster, BC with 165 beds, operated by AgeCare. The facility provides 3.36 funded direct care hours per resident day. It has a 3.4 out of 5 Google rating based on 30 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
AgeCare Royal City receives strong praise for friendly and attentive staff who build genuine connections with residents and improve their quality of life. However, serious concerns have been raised about medical responsiveness on weekends, facility cleanliness, and historical reports of inhumane COVID-related practices. Recent reviews are predominantly positive, though older reviews contain severe allegations.
Sentiment by Topic
What families appreciate
- +Staff are kind, friendly, and go out of their way for residents
- +Staff have good rapport with residents and understand their personalities
- +Food is delicious with diverse weekly menus
- +Residents show visible improvement in mood and well-being
- +Individual staff members like Juliana receive recognition for exceptional care
Common concerns
- -On-call doctor does not respond on weekends and does not communicate with family doctors
- -Facility often smells of urine during visits
- -Reports of residents being duct taped in rooms during COVID
- -Concerns about medical communication failures contributing to poor outcomes
Frequently Mentioned
Recent Reviews
Fantastic facility, staff have been so amazing to my grandpa so far. They've clicked with his humor and he seems to be doing better here than when he was at home. They have great cute little activities and a great weekly menu of diverse foods, I was asking them if I could move in too!
My 97 year old mom recently moved in. Everyone there is so kind. The food is delicious. Thank you to the amazing staff. Especially Juliana, she really goes out of her way and does a marvelous job.
So the on call Doctor do not call me on the weekend.And did not tell the family Doctor and now my mom has passed away because of this but I will say one thing, the staff was great there.They're so friendly and they loved my mom and my mom love them so much So thank you to all the staff that have wor...
I haven't even been here but it's obvious that a few people have a grudge so are trying to hurt the reputation. As someone who works in this industry, I can assure anyone who reads this that there is a parade of outside accreditors who monitor all senior care sites and all of the accusations listed ...
Owner response
Response from the owner 2 years agoThank you so much for your words. The AgeCare organization prides ourselves on our accreditations and the quality of service we aim to provide. We certainly hope anyone that has a bad experience would reach out to their local site leadership so we can make any needed adjustments or changes. We appreciate and value the feedback we get.
Often smells of urine when I visit.
Owner response
Response from the owner 2 years agoWe are sorry for your recent visit experiences. It would be appreciated if you can let the Executive Director on site know about the issue. They would be more than happy to address it with you. Thank you!
Response from the owner
Owner response
Response from the owner 4 years agoHi Anshymary, Thank you for sharing your positive rating for Royal City Manor.
Duct tape?
Owner response
Response from the owner 4 years agoHi Justin, We take allegations of this matter very seriously. If you wish to discuss your concerns further, please contact our Support Office at 1-877-929-9222 or email info@reveraliving.com.
Duct taping seniors in room due to COVID. Inhumane!
Owner response
Response from the owner 4 years agoHi Jasmine, We take allegations of this matter very seriously. If you wish to discuss your concerns further, please contact our Support Office at 1-877-929-9222 or email info@reveraliving.com.
Response from the owner
Owner response
Response from the owner 5 years agoHi Lei, Thank you for taking the time to share your positive rating for Royal City Manor.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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