AgeCare Malaspina Care Residence
100 Eleventh Street
Nanaimo, BC V9R6R6
Vancouver Island Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
AgeCare Malaspina Care Residence is a long-term care facility in Nanaimo, BC with 136 beds, operated by AgeCare. The facility provides 3.36 funded direct care hours per resident day. It has a 2.9 out of 5 Google rating based on 14 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
AgeCare Malaspina Care Residence receives mixed reviews with significant concerns about staff conduct, management responsiveness, and care practices alongside positive feedback about facility amenities and some staff members. Multiple reviewers report serious issues including early morning resident wake-ups, documented staff misconduct, and ignored grievances, while others describe caring staff and good experiences over multi-year placements.
Sentiment by Topic
What families appreciate
- +Staff went out of their way to introduce themselves and were extremely friendly
- +Mom was happy and loved bubble baths and communicating with staff
- +Excellent communication with families about resident concerns
- +Quick and efficient response during COVID outbreak containment
- +Beautiful facility with large, comfortable rooms
Common concerns
- -Night staff wake 4-6 residents as early as 4 a.m. for morning shift preparation, described as inhumane
- -Specific staff member (Gabby Robinson) verbally assaulted residents and belittled families
- -Staff parking encroaches on resident parking; staff rude to apartment residents
- -HCAs taking excessive breaks, texting on company time, and ignoring resident requests
- -Grievances ignored, issues never resolved, and management unwilling to communicate
Frequently Mentioned
Recent Reviews
If you love your elders, please don’t place them here. In my opinion, the Director of Care lacks the leadership and communication skills needed for this role. Each wing has a list requiring night staff to wake 4–6 residents as early as 4 a.m. to prepare them for the morning shift; a practice that ...
Gabby Robinson was the worst health care provider I have ever experienced. I watched her verbally assault my grandmother and it brought me to tears. She has done nothing but belittle us and nobody seems to care. Please for the love of god get rid of this women. Some people should not be in health ca...
They have two parking lots to park in, yet staff park alongside the road and take up the little space the three apartments have to park. Staff are rude to people living in the apartments and feel entitled over the neighborhood, even going so far as complaining about private conversations they hear w...
AgeCare Malaspina has taken care of my mom for the past 6+ years. She was very happy there until she recently passed peacefully there. She really liked the staff and they liked her and cared for her well. She loved her bubble baths, initially enjoying the activities (later she became disintereste...
Response from the owner
Owner response
Response from the owner 2 years agoHi James, Thank you for taking the time to rate us! We’d love to know more about what made … More
Unfortunately- you’ll never get a real opinion if someone has all the early signs of old age The reality isn’t a pretty picture. I’ve been the brunt of many HCA’s who have way to much time on there hands . Besides taking extensive breaks , texting on company time and ignoring the simplest residents...
Owner response
Response from the owner 3 years agoDear Angus Young, We take this feedback very seriously and would like to discuss this with you. Please contact me directly at hmanning@chartwell.com. Thank you, Hilary Manning, General Manager, Chartwell Malaspina Care Residence.
Our mum has been a resident at Chartwell Malaysia for almost 2 years. Staff are very caring, her roo. Is large and comfortable, and we her family are kept apprised in a timely manner of any concerns. Through the COVID pandemic they worked hard to keep residents safe and family in the loop. When an...
Owner response
Response from the owner 4 years agoThank you for sharing your experience with us. We really appreciate you taking the time to leave us a review and rating!
My mom just moved into Malaspina Chartwell Gardens in early July of this year, in an emergency situation, after being evicted with 30 days notice from her assisted living facility in Courtenay. From the first conversation with staff when she was offered her room, to now, staff have been nothing shor...
Owner response
Response from the owner 4 years agoThank you for sharing your experience with us, Noelle. We really appreciate you taking the time to leave us a review and rating!
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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