AgeCare Malaspina Care Residence
100 Eleventh Street
Nanaimo, BC V9R6R6
Island Health
This facility offers both and spaces. Availability varies.
AgeCare Malaspina Care Residence is a 136-bed long-term care home in Nanaimo, BC, operated by AgeCare under contract with Island Health. Opened in 2017, the residence provides private suites for residents with complex medical needs. An interdisciplinary care team — including registered nurses, licensed practical nurses, care aides, occupational therapists, physiotherapists, recreational therapists, and social workers — provides 24-hour care. On-site amenities include a landscaped courtyard and hair salon, and the home provides memory care support. AgeCare Malaspina Care Residence offers both publicly funded and private-pay placements. Publicly funded beds are accessed through a Home and Community Care assessment — call 8-1-1. Private-pay beds can often be arranged within days; contact AgeCare Malaspina Care Residence directly.
Last verified May 11, 2026 · operator website
What families should know
Placement through Island Health — publicly funded placement
AgeCare Malaspina adds cozy lounges, resident dining rooms, activity spaces, patios in a landscaped courtyard, and nearby Southgate Mall, cafes, pharmacies and places of worship.
Based on BC Seniors Advocate QuickFacts, Health Authority records, and publicly available facility information · Last reviewed May 12, 2026
Also on this campus
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
AgeCare Malaspina Care Residence receives mixed reviews with significant concerns about staff conduct, management responsiveness, and care practices alongside positive feedback about facility amenities and some staff members. Multiple reviewers report serious issues including early morning resident wake-ups, documented staff misconduct, and ignored grievances, while others describe caring staff and good experiences over multi-year placements.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff went out of their way to introduce themselves and were extremely friendly
- +Mom was happy and loved bubble baths and communicating with staff
- +Excellent communication with families about resident concerns
- +Quick and efficient response during COVID outbreak containment
- +Beautiful facility with large, comfortable rooms
Concerns mentioned in reviews
- -Night staff wake 4-6 residents as early as 4 a.m. for morning shift preparation, described as inhumane
- -Specific staff member (Gabby Robinson) verbally assaulted residents and belittled families
- -Staff parking encroaches on resident parking; staff rude to apartment residents
- -HCAs taking excessive breaks, texting on company time, and ignoring resident requests
- -Grievances ignored, issues never resolved, and management unwilling to communicate
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.