AgeCare Carlton
4108 Norfolk Street
Burnaby, BC V5G0B4
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
AgeCare Carlton is a long-term care facility in Burnaby, BC with 128 beds, operated by AgeCare. The facility provides 3.36 funded direct care hours per resident day. It has a 4.8 out of 5 Google rating based on 14 reviews.
Care Types
Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Quality & Safety
Quality Indicators (CIHI — Canadian Institute for Health Information)
Reviews
AgeCare Carlton receives consistently positive feedback from residents and families, with particular praise for staff compassion and attentiveness across all departments. Reviewers highlight strong communication with families, quality end-of-life care, and a clean, welcoming environment. No negative comments were mentioned across the six reviews analyzed.
Sentiment by Topic
What families appreciate
- +Staff are kind, compassionate, and caring with residents
- +End-of-life care described as comfortable and dignified
- +Specific staff members (Amy, Ruby, Kayvan, Randi, Lisa, Wilbert, Nick) recognized for excellence
- +Chef Berry provides delicious meals and is approachable with requests
- +Program director Lulu organizes amazing activities and special events
- +Strong family communication regarding resident health updates
Frequently Mentioned
Recent Reviews
I can't say enough good things about AgeCare Carlton. During my aunt's brief stay we felt part of the community. The staff were kind, compassionate and caring. I feel she got the best care in a bright, clean and as close to home like setting as you can get in long-term care facility. Thank you!
I cannot express enough the gratitude for the care and love my mom Patricia received at Carlton. The staff are helpful, caring, and treat each resident with care and respect. From her reception, to her end of life care, our family will be forever grateful for the love and care, making moms last days...
Owner response
Response from the owner 3 years agoDear Nick, Please accept our sincere sympathy to you and your family for the loss of your mother. We will miss her as she and your family are extensions of our community. We sincerely appreciate you taking the time to write this review and we hope you’ll keep in touch.
The staff here are outstanding. Wilbert the maintenance manager is always available and will help with any problem and is very patient. Lisa, my housekeeper is Excellent. She is always thorough and pleasant and willing to do extra if needed. The serving staff are so pleasant and are always smili...
My mom has been here since 2017. As her health deteriorates we have seen nothing but empathy and kindness from the staff. Communication between the care home and our family (siblings included) on our mom’s health is extremely important. The staff has done an excellent job. My sisters and I cannot th...
staff outstanding pleasant surroundings well worth visiting
The facility is excellent, only best by the staff. It warms my heart knowing many people will benefit from your service and care.
These reviews come from Google and may not reflect current conditions. Review dates are shown where available. If you manage this facility and would like to respond, reach out to us.
Location
Contact
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